FAQ

Q1: What is IHENS GlowBox?
A: IHENS GlowBox is a monthly luxury skincare subscription box curated with premium beauty and wellness products delivered right to your doorstep.

Q2: How do I subscribe?
A: To subscribe, you need to create an account on our website first. After that, choose your subscription plan, enter your delivery details, and complete payment. Your GlowBox will be shipped every month.

Q3: Can I cancel or pause my subscription?
A: Yes, you can pause or cancel your subscription anytime via your account dashboard. No hidden fees or long commitments.

Q4: What if Iā€™m not satisfied with my box?
A: Customer satisfaction is our priority. Contact our support team within 7 days of delivery for assistance or possible refunds.

Q5: Do you offer international shipping?
A: Currently, we only ship within Nigeria. We plan to expand internationally soon.

Q6: How do you select the products in the GlowBox?
A: We carefully handpick products from trusted premium brands known for quality, effectiveness, and safety.

Q7: Are the products suitable for all skin types?
A: Yes, our GlowBox items are chosen to suit a variety of skin types, but we recommend reviewing product details before use.